Every solar system on every roof in the country has a proverbial Year 3. A sensor drifts. An inverter fault appears on a random Tuesday. A hailstorm cracks a panel.
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This is not pessimism; it is hardware. And our firm belief is that the question which should decide who you sign with is not whether something will eventually need attention, but whose problem it is when it does.
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Picture it plainly. It is a winter evening three years from now. The inverter shows a fault light, the geyser is cold, and the installer who fitted the system has stopped answering the number on the invoice. If you bought the system, this evening’s problems are yours: the diagnosis, the callout, the warranty claim, the bill.
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We built Prepaid24 Energy so that this fateful evening’s responsibility belongs to us instead. Under our rental model, monitoring, maintenance, repairs and replacements are included. If a component fails, it is repaired or replaced at no extra cost to you. The Certificate of Compliance is on every installation, the warranties are managed on our side, and your home stays connected to the grid throughout, so an issue never means darkness while it is resolved.

And the same honesty applies to leaving. The subscription runs month to month with a three month notice period, and every exit term is clearly set out in the agreement before you sign. “No surprises” is not a slogan; it is an essential part of our product.
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Seventeen years in electricity payments taught us that trust is not built at the point of sale. It is built at the point of failure, in how fast the phone is answered and how quickly we make your problem, ours.
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Helen Keller is credited with the line, “Keep your face to the sunshine and you cannot see the shadows.” We would add only a small piece to this: it helps to have someone watching the shadows for you.
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Find the right system for your home with our 3-minute Electricity Optimiser. When something breaks in year three, it will be our problem. That is the point.