1. Definitions
"Agreement" means these Terms and Conditions, together with any Quotation, System Proposal, or Application Form accepted by the Customer, and the Privacy Policy, each as amended from time to time.
"Business Day" means any day other than a Saturday, Sunday, or public holiday in the Republic of South Africa.
"Certificate of Compliance" or "COC" means the certificate of compliance issued under the Electrical Installation Regulations, 2009, confirming that a System has been installed in accordance with applicable electrical and safety standards.
"Company" , "PP24 Energy", "we", "us" or "our" means Prepaid24 Energy Trading (Pty) Ltd, registration number 2025/506706/07, a member of the Prepaid24 group of companies.
"CPA" means the Consumer Protection Act, 68 of 2008.
"Customer" , "User", "you" or "your" means the person or entity who applies for, subscribes to, or otherwise makes use of the Service.
"Installer" or "Accredited Partner" means Stage Zero (Pty) Ltd and/or any other accredited installation and maintenance partner appointed by the Company from time to time to design, install, commission, maintain, and/or repair a System.
"Optimiser" or "Electricity Optimiser" means the online assessment on the Website through which a Customer provides information about their property and electricity usage in order to receive an indicative System recommendation.
"POPIA" means the Protection of Personal Information Act, 4 of 2013.
"Premises" or "Site" means the residential or commercial property at which a System is, or is to be, installed.
"Privacy Policy" means the Company's privacy policy published at https://www.prepaid24.co.za/page/privacy-policy, as amended from time to time.
"Quotation" means the written quotation issued by the Company or Installer setting out the recommended System, Subscription Fee, and installation details for a specific Customer.
"Service" means the assessment, design, supply, installation, commissioning, monitoring, and maintenance of a System, whether provided directly by the Company or through an Installer.
"Subscription Fee" means the monthly fee payable by the Customer for the Service, as set out in the Customer's Quotation or invoice.
"System" or "Equipment" means the solar panels, inverters, batteries, backup power equipment, wiring, mounting structures, and related components supplied and installed at the Premises as part of the Service.
"Website" means www.prepaid24energy.co.za.
2. Introductory terms
2.1 These Terms and Conditions govern the relationship between the Company and the Customer in respect of the Service and apply in addition to any Quotation or other document signed by the Customer.
2.2 By completing the Optimiser, submitting an enquiry, accepting a Quotation, or otherwise making use of the Service, the Customer agrees to be bound by this Agreement.
2.3 The Company provides and coordinates the Service. Certain elements — including site surveys, installation, commissioning, and ongoing maintenance — are carried out by the Installer under its own agreement with the Customer.
2.4 The Company will use commercially reasonable endeavours to deliver the Service timeously and to a good standard, but does not guarantee any specific generation output or reduction in the Customer's municipal electricity consumption (see clause 12).
3. Eligibility and application
3.1 The Service is available to residential and commercial customers within the Company's current service footprint, as published on the Website from time to time.
3.2 To apply, a Customer must be at least 18 years old (or a duly authorised representative of a business) and must own the Premises, or hold the written consent of the owner, body corporate, homeowners' association, or landlord to install a System.
3.3 The Company may decline an application, or make acceptance conditional on a satisfactory site survey, credit check, or further information, in its sole discretion.
3.4 Information provided through the Optimiser is used to generate an indicative recommendation only. The final System size, configuration, and pricing are confirmed in a written Quotation following a site assessment.
4. The Service
4.1 Site assessment: following an enquiry, the Company or Installer will assess the Premises (which may include a physical site visit) to confirm suitability and finalise the System design.
4.2 Quotation: the Company will issue a written Quotation setting out the recommended System, the Subscription Fee, the estimated installation date, and any Premises-specific requirements. Once accepted, the Quotation forms part of this Agreement.
4.3 Installation: installation is carried out by an Installer. The Customer must provide safe and reasonable access to the Premises, including roof, wall, and distribution board access, at agreed times.
4.4 Certificate of Compliance: on completion, the Installer will issue a Certificate of Compliance for the electrical work performed.
4.5 Commissioning: the System is commissioned once installation is complete and confirmed to be operating as designed. The Subscription Fee begins to accrue from the commissioning date, unless otherwise agreed in the Quotation.
5. Ownership of the System
5.1 Unless otherwise agreed in writing, the System remains the property of the Company (or the relevant Installer or financier) at all times during the subscription. The Customer obtains only the right to use the System at the Premises for the duration of this Agreement.
5.2 The Customer may not sell, cede, encumber, remove, relocate, or otherwise deal with the System without the Company's prior written consent.
5.3 If the Customer sells or otherwise disposes of the Premises, the Customer must notify the Company in writing at least 30 days beforehand, and must either arrange for the new owner to assume this Agreement (subject to the Company's approval) or arrange for removal of the System under clause 8.
6. Fees, billing and payment
6.1 The Customer will pay the Subscription Fee set out in the Quotation, monthly, by debit order or such other payment method as the Company specifies.
6.2 All fees are quoted in South African Rand and are inclusive of VAT, unless stated otherwise.
6.3 The Subscription Fee may be escalated annually, on the anniversary of the commissioning date
6.4 If a payment is unsuccessful or late, the Company may levy a reasonable administration fee, suspend or limit remote monitoring or support, and/or charge interest on overdue amounts at the maximum rate permitted by law.
6.5 Persistent non-payment (more than two consecutive months in arrears) may entitle the Company to suspend the Service and/or terminate this Agreement and recover the System, without prejudice to any other rights.
7. Installation access and site requirements
7.1 The Customer confirms that the Premises are structurally sound and suitable for installation, and that any consents required for installation (body corporate, homeowners' association, landlord, municipal) have been obtained.
7.2 The Customer must ensure the electrical installation at the Premises is safe and, where necessary, arrange for any pre-existing non-compliance to be rectified before installation, at the Customer's cost unless otherwise agreed.
7.3 The Company and its Installer will take reasonable care when working at the Premises, but the Customer must remove or protect valuable or fragile items in the work area before installation or maintenance visits.
8. Term, renewal and cancellation
8.1 This Agreement commences on the commissioning date and continues on a month-to-month basis thereafter.
8.2 Either party may cancel this Agreement by giving the other three (3) months' written notice, consistent with the notice period published on the Website.
8.3 The Company may cancel this Agreement with immediate effect, or on shorter notice, if the Customer is in material breach (including non-payment) and fails to remedy it within 14 days of being asked to do so, or in the circumstances described in clause 6.5.
8.4 On cancellation, the Company or Installer may remove the System from the Premises within a reasonable time, and the Customer must provide access for this purpose.
8.5 Cancellation does not affect any fees or other amounts already due and payable as at the date of cancellation.
9. Maintenance and support
9.1 For as long as this Agreement remains in force, the Company (through its Installer) will provide maintenance and monitoring of the System as described in the Quotation, at no additional charge beyond the Subscription Fee, save as set out below.
9.2 The Company will use commercially reasonable endeavours to respond to reported faults within its published target timeframes, without guaranteeing a specific turnaround, consistent with the approach taken in Prepaid24's core Terms and Conditions.
9.3 Maintenance does not cover damage caused by misuse or negligence by the Customer or a third party; unauthorised modification, relocation, or tampering with the System; power surges, lightning, storm, flood, fire, or other events outside the Company's control; or work carried out at the Premises by persons other than the Company or its Installer that affects the System. Call-outs found to relate to these causes may be charged to the Customer at the Company's standard rates.
9.4 The Customer must allow the Company and its Installer reasonable access to the Premises to carry out maintenance, inspections, and, if applicable, removal of the System.
10. Customer obligations
10.1 Keep the area around the System clear, and avoid any activity that could damage it (for example, drilling, painting, or roof work) without first notifying the Company.
10.2 Not interfere with, modify, or permit any unauthorised person to work on the System.
10.3 Notify the Company promptly of any fault, damage, or suspected unauthorised interference with the System.
10.4 Maintain adequate buildings and contents insurance over the Premises, and note the System as an interest under that policy where reasonably possible.
10.5 Provide accurate information when applying for the Service, including about electricity usage and the Premises.
11. Third-party installers and service providers
11.1 Certain parts of the Service — including installation, commissioning, and maintenance — are carried out by Stage Zero (Pty) Ltd and/or other accredited installation partners appointed by the Company from time to time.
12. Savings and performance — important disclaimer
12.1 Any estimate of savings (including the 15–20% range referenced on the Website), payback period, or reduction in load shedding impact is indicative only, is based on assumptions about the Customer's usage patterns, municipal tariffs, and average sunlight and weather conditions, and is not guaranteed.
12.2 Actual System performance will vary with weather, shading, Customer usage, the stage of load shedding in effect, and municipal tariff changes from time to time, none of which are within the Company's control.
12.3 The Service is designed to supplement, and reduce reliance on, the municipal electricity supply. It is not represented as guaranteeing an uninterrupted power supply in all circumstances.
13. Intellectual property
13.1 All content on the Website, including trademarks, logos, text, graphics, software, and data, is owned by or licensed to the Company and is protected under applicable South African and international law.
13.2 The Customer may not use the Company's or Prepaid24's name, logo, or trademarks without prior written consent.
14. Privacy
14.1 The Company processes personal information in accordance with POPIA and its Privacy Policy, available at https://www.prepaid24.co.za/page/privacy-policy, which is incorporated into this Agreement by reference.
14.2 By accepting this Agreement, the Customer acknowledges that their information may be shared with the Installer and other service providers strictly as necessary to deliver the Service, as further described in the Privacy Policy.
15. Disclaimer and warranty
15.1 Subject to clause 15.2, the Service and the Website are provided "as is" and "as available", without warranties of any kind, whether express or implied, to the maximum extent permitted by law.
15.2 Nothing in this Agreement excludes or limits any warranty, condition, or right that the Customer has under the CPA that cannot lawfully be excluded, including in relation to the quality and suitability of goods and services supplied to the Customer as a consumer.
15.3 The Company will pass through to the Customer, to the extent possible, any manufacturer warranties applicable to individual System components (for example, panels, inverters, and batteries).
16. Limitation of liability
16.1 Subject to clause 16.2, neither party will be liable to the other for any indirect, special, or consequential loss, including loss of profits or loss of use, arising out of or in connection with this Agreement.
16.2 Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under South African law.
17. Force majeure
17.1 Neither party will be liable for any delay or failure to perform its obligations under this Agreement to the extent caused by circumstances beyond its reasonable control, including load shedding beyond the stage in effect at the date of this Agreement, natural disaster, fire, flood, civil unrest, or governmental action.
18. Dispute resolution
18.1 The parties will first attempt to resolve any dispute arising out of this Agreement through good-faith negotiation within 30 days.
18.2 If not resolved, the dispute will be referred to mediation and, failing resolution, to arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) in Johannesburg under its rules then in force — mirroring the approach in Prepaid24's core Terms and Conditions.
18.3 Nothing in this clause prevents either party from approaching a court of competent jurisdiction for urgent interim relief, or prevents the Customer from lodging a complaint with the National Consumer Commission or another applicable regulator.
19. General
19.1 This Agreement, together with the Quotation and Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior representations.
19.2 Amendments to these Terms and Conditions will be published on the Website with an updated effective date. The Company will give the Customer reasonable notice of any change that materially affects the Customer's rights or obligations.
19.3 This Agreement is governed by the law of the Republic of South Africa.
19.4 If any provision of this Agreement is found unenforceable, the remaining provisions continue in force.
19.5 The Customer may not cede or assign this Agreement without the Company's prior written consent. The Company may cede or assign this Agreement to an affiliate within the Prepaid24 group, or to a financier or purchaser of its business, on reasonable notice to the Customer.
20. Contact us
Prepaid24 Energy Trading (Pty) Ltd (registration number 2025/506706/07), part of the Prepaid24 group.
Offices: 82 Dolweni Avenue, Boskruin, Randburg, 2154, and 16 Sioux Street, Sioux Building, Voorbaai, 6506.